Yes. You can cancel your order within 24 hours of placing it or before it is shipped, whichever comes first. Please contact us immediately at dalenluxury@gmail.com or +91 9935305270 with your order details.

No. Once your order has been shipped, cancellation is no longer possible. However, you may request a return after receiving the product, subject to our return policy.

You can request a return within 3 days of receiving your product if the item is damaged, defective, incorrect, or unused and in its original condition with all original tags and packaging intact.

Products damaged due to misuse or negligence, customized or personalized products, and items returned without their original packaging or tags are not eligible for return.

Once the returned product is received and inspected, approved refunds are processed within 7–10 business days to the original payment method.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product received from us.

We currently ship across India. For international orders, please contact us at dalenluxury@gmail.com or +91 9935305270 before placing your order.

Orders are generally processed within 4–7 business days. Delivery usually takes 3–5 business days for metro cities and 5–7 business days for other locations. Sundays and public holidays are excluded.

Yes. Free shipping is available on all prepaid orders. Standard shipping charges may apply to Cash on Delivery (COD) orders and will be shown at checkout.

Once your order has been shipped, you will receive an email or SMS containing your tracking number and courier details.