Cancellation Refund Policy

At Dalen, customer satisfaction is our top priority. We take pride in crafting premium leather products with care and quality. If you need to cancel an order or request a refund, please read our policy below.

1. Order Cancellation

  • Before Shipment:
    You may cancel your order within 24 hours of placing it or before it is shipped, whichever comes first. To cancel, please contact us immediately at dalenluxury@gmail.com or

    +91 9935305270

    with your order details.
  • After Shipment:
    Once the order is shipped, cancellation is no longer possible. In such cases, you may initiate a return after receiving the product (see Return & Refund section below).

2. Return & Refund Policy

  • Eligibility for Returns:
    You may request a return within 3 days of receiving your product if:
  1. The item is damaged or defective
  2. You received the wrong product
  3. The product is unused, in its original condition, and with all original tags/packaging intact
  • Non-Returnable Items:
  1. Products damaged due to misuse or negligence
  2. Customized or personalized items
  3. Items returned without original packaging or tags
  • Refund Process:
  1. Once we receive and inspect the returned product, we will notify you of the status.
  2. If approved, a refund will be processed within 7-10 business days to your original payment method.
  3. Shipping charges (if any) are non-refundable, unless the return is due to our error.
  • Return Shipping:
  1. Customers are responsible for return shipping unless the return is due to a damaged or incorrect product.
  • 3. How to Initiate a Return or Cancellation
  • Please email us at dalenluxury@gmail.com or call us at

    +91 9935305270

    with the following details:
  • Order Number
  • Reason for return/cancellation
  • Photos of the product (if damaged or incorrect)