Shipping Policy
1. Shipping Locations
We currently ship across India. For international orders, please contact us directly before placing your order at dalenluxury@gmail.com or +91 9935305270
2. Shipping Time & Processing
- Order Processing Time: 2–4 business days (excluding Sundays and public holidays)
- Delivery Time:
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
- Orders are shipped from our warehouse in Jajmau, Kanpur, UP 208010, India
Note: Delivery time may vary due to unforeseen circumstances like weather, courier delays, or public holidays.
3. Shipping Charges
- Free Shipping on all prepaid orders
- For orders on Cash on Delivery (COD), standard shipping charges may apply (visible at checkout)
4. Order Tracking
Once your order is shipped, you will receive an email or SMS with the tracking number and courier details so you can monitor your shipment status in real-time.
5. Delays & Issues
If your order is delayed or stuck in transit, please contact us. We'll work with our courier partners to resolve the issue as quickly as possible.
📧 dalenluxury@gmail.com
📞 +91 9935305270
6. Incorrect Address or Non-Delivery
Please ensure your shipping address and contact details are accurate when placing your order. We are not responsible for delays or losses due to incorrect or incomplete addresses.
If a package is returned to us due to non-delivery, re-shipping will be charged.
7. Packaging
All our products are packed with care to ensure they reach you in perfect condition. If your package appears damaged or tampered with upon arrival, please refuse delivery and contact us immediately.